Our Ethos for Craft Fairs - All crafters wanting to take a space at our Craft Fairs must convince us that their goods are handmade by themselves. We will not accept anyone with bought-in goods or goods made by a third party.
Craft & Gift Fairs - Where an event is described as such, it will be open to some traders but these will be at the discretion of the organisers. Traders products must be relevant and complementary to the crafts present.
Reservations cannot be accepted via phone or email - bookings will only be accepted with the official booking form and payment (by cheque, postal order or cash). If you wish to make payment via online banking or paypal please contact us first.
Your booking/s will be acknowledged via email with a receipt. If you do not have a receipt from us you do not have a booking and may be turned away on the day, so please ensure you have a valid receipt.
Bookings are final once your booking form and payment have been received and acknowledged.
We reserve the right to refuse any booking on the grounds of either a full allocation of a particular craft or the crafter/trader failing to abide by our ethos. If your booking is refused you will be informed by email and your cheque destroyed. We may also refuse your booking should you fail to supply a Risk Assessment Form or proof of PPL insurance.
Cancellations by the organiser - If the event is cancelled by the organiser or the venue for any reason, you will receive a full refund of stall fees.
Cancellations by stallholders - If your cancellation notification is received more than 28 days prior to the event and we can arrange someone else to take up your space, then you will be given a refund of stall fees less 15% to cover administration and postage. Cancellations within 28 days of the event will not allow sufficient time for us to guarantee re-letting your stall and you will therefore not be eligible for any refund of stall fees.
Late stall availability through cancellations. In the event of any date being fully booked, if you wish to have your name put on a waiting list in case of any cancellations, you must supply us with a contact telephone number, preferably mobile, to allow us to contact you at short notice.
Requests for power sockets and/or special positions within the venue will be taken into consideration and every effort made to honour your request. However, these requests will be balanced with the need to ensure no two similar stalls are placed together.
Table loan. Tables are limited at our venues, and tables will be allocated on a first come first served basis, based on the date of receipt of your booking form and payment. After this point you will need to provide your own table. If you request a table on your booking form but the allocation is already filled, you will be notified immediately by email. Table spaces are based on a standard 6ft trestle (no more than 30" in depth). Tables of more than 6ft will be charged extra on a proportional rate per foot.
Extra rails or small tables you may wish to bring and utilise can be accommodated if notified on the booking form but will be charged for the floor space they take up by the foot. If you wish to take up additional space but have not requested it on your booking form we cannot guarantee this space will be available on the day - we have a requirement to consider access for stallholders and health and safety issues arising from overcrowding.
The 'Selling Line' - the demarcation between the front of your stall and the customer walkways. Additional display platforms or rails in front of the selling line will not be permitted as this would cause an obstruction and impede customer flow along the walkways (and could constitute a tripping hazard for visitors). Any extra rails or display platforms must be accommodated within your allocated/booked space and must be placed behind the selling line.
Double Depth Stalls (one table behind another) are available in limited numbers. There will be a small additional charge for double depth spaces and please note that booking a double depth space does not entitle you to an additional loan table.
Discounts. Some events are eligible for a booking discount. Please see the details sheet for each venue for further details and an example booking form showing you how to complete your form if you’re unsure.
Deposits. You may pay a deposit to secure your space at any of our events and pay the balance no later than one month before each event. Details will be on the booking forms but utilising this facility will incur an additional charge of 10% of your total booking fee. Please note: deposits will not be refunded if you cancel your booking prior to the balance becoming due. Please see the example booking form if you are unsure of how to complete your form using the deposit facility.
Post-dated cheques can only be accepted except with the prior agreement of Candice Crafts. If accepted they will incur an additional administration fee of 15% of the total booking amount. Any such cheques must be dated a full calendar month prior to the date of the event being booked. Please see the example booking form if you are unsure of how to complete your form using the post-dated facility.
Other payment methods. If you wish to make payment for your booking/s via Paypal or direct banking, please contact us and we will talk you through what you need to do.
Risk Assessments. In order to comply with venue health and safety regulations we are asked that all stallholders provide a completed Risk Assessment form. There is a separate form for each venue which we must have ready for inspection by the venue staff on the day if required to do so. Therefore, for each venue booked, please complete the relevant Risk Assessment Form and return it to us with your booking form.
Public & Products Liability Insurance (PPL)
It is a requirement of our insurance cover and also the insurance of each venue that stallholders carry their own PPL. This is relatively inexpensive but will cover you in the event of a member of the public being injured.
Cover can be obtained from as little as £36 per annum as part of membership of the Artists Information Network.
Parking and Loading/Unloading. If directed by Marshalls to unload and/or park in specific areas, please assist us by complying with their requests - they have your best interests in mind whilst trying to accommodate large volumes of vehicles and people in a short space of time. Each venue will necessarily have different parking and loading restrictions with which we have to comply. Likewise, if requested by Marshalls or other Candice Crafts staff to move your vehicle to an alternate location, please assist us by complying with their requests.
Late arrivals - we reserve the right to refuse entry to any stallholder arriving at the venue less than 15 minutes before the official opening time to the public. Such late arrivals will not be eligible for a stall fee refund. However, if, on the day, you are experiencing problems with traffic etc., please contact us on our mobile number/s (see the Contacts page) at your earliest convenience and we will make the necessary allowances and assist you wherever possible. We will always endeavour to accommodate stallholders but must be kept fully informed in order to do so.
No shows - if, for any reason, you are unable to attend any event, please inform us at your earliest opportunity, to allow us to adjust our floor plan accordingly. If you need to inform us on the day itself that you are unable to attend, please send a text message as we are unable to access emails on the day of each event due to our very early starts.
Electrical items - All electrical items (lighting, etc.) which are not battery operated must be fully PAT tested to comply with each venue's insurance requirements.
Packing Away. Stallholders and Traders at Candice Crafts events are requested to refrain from packing up prior to the advertised closing time for each event, unless specifically directed to do so by Candice Crafts staff. Should circumstances arise which mean you need to leave early, please notify Candice Crafts staff at the earliest opportunity, preferably on arrival at the venue.
This request is made for several reasons:
It looks bad for late arriving customers to see stallholders already packing away, making them feel unwelcome;
It allows us to fully comply with fire regulations;
It allows our staff to provide the correct access for stallholders and customers alike.
Disputes. In the event of any possible dispute or disagreement between stallholders at any event, the decision given by Candice Crafts staff will be final.
These terms and conditions apply to all craft fair events organised wholly by Candice Crafts. Although on occasion we do help organise events for other parties (including charities), we cannot be held accountable for refunds at events where the funds are not paid directly to Candice Crafts.
By making a booking for any Event organised by Candice Crafts, you are deemed to have agreed to all of these terms and conditions.
Please feel free to contact us if you require clarification of any of these points, as we are only too happy to assist and advise.